Refund policy

Return & Refund Policy

Last Updated: August 12, 2026

At Vezlo, we want you to feel confident with every purchase. If something is not right with your order, we are here to help.

Please review this Return & Refund Policy carefully before making a purchase.

1. 30-Day Return Policy

We accept eligible return requests within 30 calendar days from the date your order is marked as delivered.

To request a return, please contact us at:

Email: support@tryvezlo.com
Phone: (505) 464-2635

Return requests submitted after the 30-day period may not be accepted unless otherwise required by applicable law.

2. Return Eligibility

To qualify for a standard return, the item should generally be:

Purchased directly from Peele Beauty
Returned within 30 days of delivery
Unused or only minimally handled
In its original condition
In its original packaging
Accompanied by proof of purchase

Because we sell cosmetic and personal-care products, additional hygiene restrictions may apply to products that have been opened or used.

3. Opened or Used Cosmetic Products

For health and hygiene reasons, products that have been substantially used, consumed, contaminated, altered, or intentionally damaged are generally not eligible for return.

However, opened products may still qualify for a refund or replacement if:

The product arrived damaged
The product is defective
You received the wrong item
There was a verified fulfillment error
The product otherwise qualifies under an applicable Peele Beauty guarantee

We may request photographs or other reasonable evidence before approving your request.

4. How to Request a Return

Please do not send any product back before contacting us.

To start a return, email support@tryvezlo.com and include:

Your full name
Order number
Email address used for the order
Item you would like to return
Reason for the return
Photos or video if the item is damaged, defective, or incorrect

If your request is approved, we will provide you with return instructions and, when applicable, an authorized return address.

Products returned without prior authorization may be delayed, refused, or may not qualify for a refund.

5. Return Shipping Costs

If the return is caused by an error on our part, including:

Damaged product
Defective product
Incorrect item
Confirmed fulfillment error

Peele Beauty will provide an appropriate resolution and may cover reasonable return shipping costs if a physical return is required.

For returns caused by:

Change of mind
Incorrect shade selected by the customer
Accidental purchase
Personal preference
Other reasons not caused by Peele Beauty

the customer is generally responsible for return shipping costs.

Original shipping charges, if any, are generally non-refundable unless required by applicable law or the return resulted from an error by Peele Beauty.

6. Incorrect Shade Selection

Customers are responsible for reviewing available shade information before placing an order.

Selecting the wrong shade does not make the product defective.

An unused product may still qualify for return under this policy.

However, because of hygiene considerations, substantially used cosmetic products generally cannot be returned solely because the customer selected the wrong shade or did not prefer the color.

7. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your product arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Send your request to:

support@tryvezlo.com

Please include:

Order number
Description of the issue
Clear photos of the product
Photos of the packaging where applicable

After reviewing the claim, we may offer:

Replacement
Refund
Another appropriate resolution

In some cases, we may not require the damaged or defective item to be returned.

8. Missing Items

If an item is missing from your order, please contact us within 7 days of delivery.

Please provide your order number and photographs of the package and items received where reasonably requested.

If we confirm that an item was omitted from your shipment, we will provide an appropriate resolution.

9. Buy One Get One Free and Promotional Offers

Orders purchased through Buy One Get One Free, Buy More Get More, bundle discounts, or similar promotions are treated as a single promotional transaction.

If you return the entire promotional order, all items received through that promotion may need to be returned.

If you return only part of a promotional order, your refund may be recalculated based on the value of the items you keep and the promotional terms that would have applied to those items.

Products received for free do not have a standalone refundable cash value.

For example, if you purchase one product and receive a second product free, you cannot return only the paid product and receive its full purchase price while retaining the free product without an appropriate promotional adjustment.

10. Free Gifts

If your purchase included a free gift based on a promotional condition, the gift may need to be returned if the qualifying purchase is returned.

If a required promotional gift is not returned, its disclosed or reasonable promotional value may be deducted from the refund where permitted by law.

11. Non-Returnable Items

The following items may not qualify for standard change-of-mind returns:

Products returned after the 30-day return period
Heavily used or empty cosmetic products
Products intentionally damaged after delivery
Products purchased from another retailer or seller
Gift cards
Products specifically marked Final Sale
Items returned without proof of purchase
Items that do not match the product originally purchased

These restrictions do not limit any consumer rights that cannot legally be excluded.

12. Refund Approval

Submitting a return request does not automatically guarantee a refund.

Once we receive and inspect an eligible returned item, we will notify you whether the refund has been approved.

Depending on the circumstances, we may also approve a refund without requiring the product to be physically returned.

13. Refund Method

Approved refunds will generally be issued to the original payment method used for the order.

Refunds are not normally issued to a different card, bank account, or payment method.

14. Refund Processing Time

Once your refund has been approved and issued, please allow approximately 5–10 business days for the funds to appear in your account.

The exact processing time depends on your bank, credit card company, or payment provider and is outside Peele Beauty's control.

15. Partial Refunds

A partial refund may be issued where appropriate, including when:

Only part of an order is returned
A promotional bundle is partially returned
A free promotional item is retained
Components are missing from the returned product
Permitted shipping or return costs need to be deducted
The returned product does not fully meet the original return conditions

Any adjustment will be determined reasonably based on the circumstances.

16. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at:

support@tryvezlo.com

We will make reasonable efforts to cancel your order before fulfillment begins.

However, cancellation cannot be guaranteed once the order has:

Entered processing
Been packed
Been transferred to our fulfillment partner
Been shipped

If an order can no longer be cancelled, you may request an eligible return after delivery under this policy.

17. Refused or Unclaimed Packages

If a customer refuses delivery or fails to claim a package without prior authorization, the package may be returned to sender.

If the merchandise is successfully returned to us and otherwise qualifies for a refund, actual shipping, return-to-sender, or related costs may be deducted from the refund where permitted by law.

18. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If an order is returned or cannot be delivered because of an incorrect or incomplete address supplied by the customer, shipping or reshipment costs may be deducted from the refund where permitted.

19. Packages Marked as Delivered

If tracking shows that your package has been delivered but you cannot locate it, please first:

Check the delivery area
Ask household members or neighbors
Contact the carrier
Allow up to 48 hours for possible carrier delivery updates

If you still cannot locate the package, contact us at support@tryvezlo.com.

Packages confirmed by the carrier as properly delivered do not automatically qualify for a refund.

However, we will review legitimate delivery issues individually and assist with reasonable carrier investigations where appropriate.

20. Lost Packages

If a shipment appears to be lost in transit, we may first request that the carrier complete an investigation.

If the package is confirmed lost, we will provide an appropriate resolution, which may include:

Replacement shipment
Refund to the original payment method

depending on the circumstances.

21. Refund Abuse and Fraud

Peele Beauty reserves the right to investigate and deny return or refund requests involving suspected fraud or abuse, including:

False or misleading claims
Falsified photographs or evidence
Repeated unsupported refund requests
Returning a different product
Returning empty or substantially consumed products as unused
Abuse of promotional offers
Chargeback abuse
Other fraudulent activity

This provision does not limit any consumer rights that cannot legally be waived.

22. Chargebacks and Payment Disputes

Customers are encouraged to contact us first so we have an opportunity to resolve any issue.

A customer may not receive both a Peele Beauty refund and a separate reimbursement from a payment provider for the same transaction.

If a payment dispute or chargeback has already been opened, refund processing may need to be handled through the relevant payment provider.

23. Contact Us

If you have questions about returns, refunds, damaged products, or your order, please contact:

Peele Beauty